Refund policy
Return & Refund Policy
At Cleaning Essentials, we want you to be completely satisfied with your purchase. If you need to return an item, you have 30 days from the date you receive your order to request a return.
Return Eligibility
To be eligible for a return, items must:
- Be unused and in their original condition.
- Be returned in their original packaging where possible.
- Be accompanied by proof of purchase or your order number.
To request a return, please email Sales@Cleaning-Essentials.co.uk with your order number and the reason for your return. Once your request has been reviewed, we'll provide return instructions and the appropriate returns address where applicable.
Items returned without prior authorisation may not be accepted.
Return Postage
Unless an item is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning unwanted items.
If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible. We'll assess the issue promptly and arrange the appropriate resolution.
Non-Returnable Items
The following items cannot normally be returned unless they are faulty:
- Custom or made-to-order products.
- Personal care products where hygiene seals have been broken.
- Hazardous materials, flammable liquids or gases.
- Sale or clearance items.
- Gift cards.
If you're unsure whether your item can be returned, please contact us before sending it back.
Exchanges
We do not offer direct exchanges.
If you'd like a different item, once your return has been approved you can place a new order for the replacement product.
Refunds
Once your return has been received and inspected, we'll let you know whether your refund has been approved.
Approved refunds will be processed to your original payment method within 7 business days. Please note that your bank or card provider may take additional time to process the refund.